Delivery & Shipping

1. Processing Times

In simple terms:

We take 1 to 3 business days to check, pack, and ship your items from our warehouse.

All orders are processed and prepared for shipping within 1 to 3 business days (excluding weekends and bank holidays) after receiving your order confirmation email.

During peak holiday seasons or high-volume sale events, processing may take slightly longer. We appreciate your patience as we run thorough quality checks on each item before it leaves our facilities.

2. Shipping Times

In simple terms:

Once shipped, your order will take 6 to 12 business days to arrive at your address.

Our standard delivery time to any address in the United Kingdom is **6 to 12 business days** once the carrier scans the package.

Please note that delivery times are estimates and may occasionally be subject to minor delays due to adverse weather, postal service bottlenecks, or bank holidays.

3. Shipping Rates

In simple terms:

We are happy to provide Free Standard Shipping on all orders across the United Kingdom.

We believe in transparent pricing. That is why we are pleased to offer **Free Standard Shipping** on all orders shipped to the United Kingdom, with no minimum purchase required.

The price you see at checkout is the absolute final price you will pay for your products to be delivered to your door.

4. Order Tracking

In simple terms:

You will receive a tracking link via email as soon as your package is dispatched.

When your order is handed over to the carrier, we will automatically send you a shipping confirmation email containing a tracking number and link.

Please allow 24 to 48 hours for the tracking information to update in the carrier's system. You can easily track your package anytime directly on our website using our dedicated tracking page.

5. UK Delivery Partners

In simple terms:

Your package is delivered safely at your door by local UK carriers like Royal Mail or Evri.

To ensure a safe and professional delivery, our logistics network coordinates with trusted local UK courier services for the final mile delivery.

Your parcel will typically be delivered directly to your doorstep by **Royal Mail** or **Evri**. If you are not home at the time of delivery, the courier will leave a calling card with instructions on collection or redelivery.

6. Delivery Issues

In simple terms:

If your package is delayed, damaged, or lost, contact us at support@manoreli.co.uk and we will resolve it.

If you have not received your package within 15 business days of receiving your shipping confirmation email, please contact us immediately at support@manoreli.co.uk with your order number.

We will contact the courier service to locate your order. In the unlikely event that your package is confirmed lost or damaged in transit, we will arrange a replacement or full refund immediately.

7. Customs & Taxes

In simple terms:

All taxes, duties, and VAT are fully covered by us. You will never face unexpected fees upon delivery.

Since we ship directly to the United Kingdom, we make sure that all local import VAT, customs fees, and delivery duties are prepaid and fully covered on our end.

You will **never** receive unexpected customs bills or local handling fees from the carrier upon delivery. The checkout total is the absolute final price.